Wix
relationships with third parties to provide hosting services and focus on driving efficiency in scaling our capacity against the and storage demands of our growing user base the decline in gross margin year over year was partly attributed to changes in hosting arrangements that will benefit us longer term but that created some one time costs the decline was also due to higher support costs as we scale our customer support infrastructure to meet the growth in registered users and premium subscriptions as we stated in our earnings report since the beginning of the year we have developed and introduced several new technologies and have added over agents to provide support to our users finally increased hosting costs associated with impacted our gross margin on a year over year basis over time we anticipate hosting costs associated with will decline as its infrastructure is consolidated with ours and it gains the benefit of our scale non expense in the quarter increased to million compared to million in last year non expense rose to of collections in compared to of collections in and in the increase this quarter was due to continued investments in as we were successful in hiring talent faster than expected we view as being dependent on our ability to grow our top line from product and technology development we have demonstrated over recent years of annual collections growth that our investment in talent generates positive returns and is key to driving sustainable growth in our business in we increased to over people to execute our vision and strategy despite this increase in in we still expect to gain leverage in expense relative to collections for the full year compared to our large and talented team and our track record of delivering positive returns on our investment is a powerful and unique combination that we believe will continue to drive organic growth | Wix
Company
Wix
Deck Type
Sector
Industry
Deck date
November 2017
Slide
5 of 19
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