Freshworks Investor Day Presentation Deck
September 2023, 109 slides
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investor day | Freshworks
welcome | Freshworks
disclaimer | Freshworks
investor day agenda | Freshworks
submit questions | Freshworks
company vision and strategy | Freshworks
at a glance vas we | Freshworks
our mission we deliver modern and innovative guided customer and employee service solutions that enable the fortune million to drive delightful engagement and increase productivity | Freshworks
industry helping grow | Freshworks
businesses of all sizes must transform to compete in a digital first world cha | Freshworks
expectations for customer and employee experience have changed | Freshworks
the need for better insights drives demand for high quality data | Freshworks
consistent innovation and product evolution | Freshworks
the solution | Freshworks
neo platform and infuse across all products | Freshworks
our advantage | Freshworks
global customer base we | Freshworks
culture is our intangible asset | Freshworks
experienced global leadership team | Freshworks
our path to billion dollar scale | Freshworks
our solutions in action | Freshworks
we compete in three large growing and adjacent markets | Freshworks
why we win | Freshworks
it employee service | Freshworks
our products scale with the needs of it departments and beyond a | Freshworks
crossed in and is growing fast low | Freshworks
significant opportunity to innovate within it and adjacent spaces | Freshworks
customer and industry analyst recognition | Freshworks
| Freshworks
| Freshworks
product it employee service | Freshworks
customer service | Freshworks
we offer modern intelligent customer service solutions | Freshworks
customer service solutions at in low mid | Freshworks
building upon a history of innovation | Freshworks
customer and industry analyst recognition | Freshworks
in rani | Freshworks
| Freshworks
product customer service | Freshworks
sales and marketing | Freshworks
our sales and marketing solution offers a unified view of the customer journey | Freshworks
sales and marketing products complement our customer service solutions in a large tam cro | Freshworks
unified to accelerate growth | Freshworks
| Freshworks
product sales marketing | Freshworks
strategy for durable growth | Freshworks
our growth drivers | Freshworks
unique designed to efficiently serve the fortune million | Freshworks
we have sales motions to drive a high velocity business | Freshworks
efficient inbound sales motion serves businesses of all sizes | Freshworks
growing field sales motion provides local customer coverage | Freshworks
our partner ecosystem supports our strategy of moving | Freshworks
changes to are driving business impact | Freshworks
opportunity remains large | Freshworks
millions of need to adopt and to compete | Freshworks
strong track record of solving the needs of | Freshworks
project to supercharge our business | Freshworks
trust us to transform and compete in digital first world | Freshworks
large companies are turning to | Freshworks
delivers against the pain points large companies face | Freshworks
companies are adopting | Freshworks
coherent | Freshworks
opportunity to expand our existing customers | Freshworks
our customers already use multiple offerings | Freshworks
we have multiple expansion paths with our customers | Freshworks
| Freshworks
and neo amplify our value proposition | Freshworks
our resolves millions of inquiries | Freshworks
is a for | Freshworks
neo platform is a force multiplier | Freshworks
our growth drivers | Freshworks
break | Freshworks
customer spotlight | Freshworks
| Freshworks
| Freshworks
singh | Freshworks
financial overview | Freshworks
business model highlights | Freshworks
delivering strong and durable revenue growth | Freshworks
growth driven by products at scale with growing average revenue per account | Freshworks
customers are becoming a bigger part of our business | Freshworks
growth is coming from new lands for customers and expansion for customer cohorts | Freshworks
as we serve customers our billing mix is evolving to longer duration | Freshworks
our annual cohorts have delivered consistent expansion | Freshworks
net dollar retention continues to drive growth with meaningful upside to improve expansion | Freshworks
we are driving overall operating efficiency | Freshworks
our operations provide a strategic advantage | Freshworks
our financial model creates operational agility | Freshworks
financial estimates | Freshworks
planning to grow to the rule of and beyond | Freshworks
more than billion revenue for in our plan | Freshworks
we have multiple sources of upside to the plan | Freshworks
we are reducing and managing dilution | Freshworks
model leads to margin of | Freshworks
summary of financial strategy summary | Freshworks
our path to billion dollar scale | Freshworks
a | Freshworks
submit questions | Freshworks
appendix | Freshworks
definitions | Freshworks
use of non measures | Freshworks
to non reconciliations revenue | Freshworks
to non reconciliations cost of revenue | Freshworks
to non reconciliations gross profit | Freshworks
to non reconciliations operating expenses | Freshworks
to non reconciliations operating expenses | Freshworks
to non reconciliations income loss from operations | Freshworks
to non reconciliations free cash flow | Freshworks
to non reconciliations free cash flow | Freshworks
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