Experian ESG Presentation Deck
June 2022, 91 slides
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presentation | Experian
contents section executive summary pages section detailed information improving financial health sustainable development goals data security accuracy privacy employees supply chain environment governance section policies and data tables appendix contacts calendar pages pages pages i a | Experian
section executive summary | Experian
sustainable business strategy creating a better tomorrow improving financial health for all core products social innovation community investment contributing to the sustainable development goals treating data with respect security accuracy fairness transparency inclusion inspiring and supporting our people working with integrity protecting the environment our goals improving financial health for all reach people through social innovation products by since connect people through united for financial health by since diversity by increase the proportion of women in our executive committee and direct reports to in our senior leaders to in our mid level leaders to and in our total to environment become carbon neutral in our own operations by by cut scope and emissions by and scope emissions by carbon offset scope and emissions gradually over the years to | Experian
overview social opportunity to significantly advance global financial inclusion supporting sustainable development goals data security and privacy is of highest focus iso standard employees recruiting and retaining top talent building a high performance inclusive culture supply chain principles support universal declaration of human rights member of the slave free alliance supplier diversity environment committed to carbon neutral by science based target set for offsetting scope emissions over the years to follow recommendations and report to score governance independent board evaluation shows first class corporate governance and excellent board performance board meets recommendations of parker review on ethnic diversity supporting the sustainable development goals member of good index since member of fortune change the world list supplier engagement leader in top of companies a score in fast company world changing ideas awards fortune best companies to work for gals | Experian
improving financial health at the heart of our purpose vital role as the world credit bureau the world bank states that credit bureaus support financial stability lower interest rates improve the allocation of new credit and are especially beneficial for small enterprises and new borrowers we provide lenders with information needed to offer more loans at fairer rates reducing the cost to borrowers extending access to credit helps drive social and economic development businesses grow families transform their lives we also help people understand manage and improve their financial situation and protect themselves and their data outcome support financial health of individuals businesses and economies opens door to millions of potential new customers for us and our clients financial education financial inclusion financial management financial security we empower consumers to improve their financial lives gain access to credit safeguard their identity save money negotiate debt and improve their financial knowledge | Experian
improving financial health the three key ways we help core products we use our data and analytics to offer a wide range of core products and services that promote financial social innovation this provides seed funding to explore innovative new solutions designed to offer societal benefits and new revenue streams boost has helped millions of people in instantly improve their credit scores by adding on time payments of utility bills to their financial profiles priority is driving revenue at scale for the business investments by returns products most focussed on returns less financially excluded in south people can improve their financial education through fun courses on their mobile build their credit score even without a bank account focus is on number of people reached with financial inclusion products returns are secondary sliding scale characteristics there are exceptions community investment we deliver financial education programmes and support communities where we operate united for financial health launched to build financial lives post covid has reached million people since launch target of million by priority is educating people on finances to help drive financial inclusion education most focussed on helping people more financially excluded as we help people move up the ladder of financial inclusion more people become potential consumers of our core products | Experian
improving financial health core product metrics free consumer members consumer revenue brazil a a a i par | Experian
improving financial health sustainable development goals given our sustainable business strategic priority of improving financial health for all we have identified three of the where we can make a meaningful contribution target by ensure that all men and women in particular the poor and the vulnerable have equal rights to economic resources as well as access to appropriate new technology and financial services including target strengthen the capacity of domestic financial institutions to encourage and expand access to banking insurance and financial services for all target increase the access of small scale industrial and other enterprises in particular in developing countries to financial services including affordable credit these specific targets are related to improving access to credit and financial services and we contribute to these via our core products social innovation and community investment target reach people through social innovation products by target connect with people through united for financial health by als | Experian
social treating data with respect we aim to be the consumers bureau we have built our business on clear commitments to treat data with respect global data principles security accuracy fairness transparency inclusion data security is critical securing and protecting data against access use disclosure and loss are key priorities for us we will make data as accurate complete and relevant as possible for the manner in which it is used always in compliance with legal requirements we collect and use data fairly and for legitimate purposes balancing privacy expectations with the social and economic benefits derived from the responsible use of data for individuals businesses and clients we are open and transparent about the types of data we collect where we get it how it is used and where it is shared where appropriate we provide individuals with access to the data we collect about them and the ability to correct restrict or delete data we seek to improve financial health and inclusion for all through the innovative use of relevant data to help individuals improve their financial lives | Experian
social employees we committed to inspiring and supporting our people we have a high performance culture with opportunities for training and development for all employees we build and celebrate a diverse and inclusive culture and we set new gender diversity targets we listen to our people views support a positive empowering culture and do all we can to make a great place to work score employee diversity groups target for women in senior leaders great place to work survey to tell that they work at feel good about the ways in which we contribute to the community agree that people are treated fairly regardless of their social and economic status sexual orientation race and gender | Experian
environment we committed to become carbon neutral in our own operations by the have approved our science based target that by we will reduce scope and emissions by and scope emissions by we committed to gradually carbon offset our scope and emissions over the years to we are exploring options to reduce carbon emissions switch to more renewable energy and using carbon offsetting or sequestration for the emissions that can be eliminated during we will develop our plans to our operations even further and transition to net zero | Experian
governance we committed to the highest standards of corporate governance we maintain the highest standards as set out in the corporate governance code independent board evaluation shows first class corporate governance and excellent board performance board meets recommendations of parker review on ethnic diversity independent board members women on board ethnically diverse board members independence of audit and remuneration committees tew | Experian
highlights social employees governance supporting employee engagement people using our platforms for free education access to products services rating increased years running people reached by united for financial health revenue from social innovation products debt renegotiated via nome unbanked people who could benefit through alternative data sources and technology platforms data security and privacy is a top priority robust security controls based on iso founding member of the slave free alliance suppliers must comply with supplier code of conduct mandatory annual training for all employees code of conduct security data anti corruption three year gender diversity targets set voluntary employee attrition diversity and inclusion employee groups environment committed to become carbon neutral by science based target approved by climate change score supplier engagement leader scope emissions since scope emissions offset electricity from renewable sources yes yes a independent board members female board members ethnically diverse board members independence of audit and remuneration committees clear division of responsibilities between the chairman and independent external evaluation of the board performance executive remuneration linked to group performance yes yes yes voting rights for shareholders equal a constituent member of good index since | Experian
section detailed information | Experian
social our focus is improving financial health for all our purpose our beliefs create a better tomorrow for consumers clients our people and communities our brand powering opportunities we unlock the power of data and in doing so we can help to transform lives data is central to how we all live it has the potential to transform all our lives we can unlock the power of data to opportunities for people and it is how we can help that sets us apart we place the power of data and our in the hands of our customers creating opportunities and helping them plan for a better future with confidence we can make a difference to society and our communities by helping people make the most of their data how we work is as important as what we do we treat everyone fairly and their data with respect we work with integrity always we helping people take control of their data improve their financial confidence and transform their lives in doing so we enabling people and businesses around the world to thrive including our own | Experian
social improving financial health the value of credit bureaus how do credit bureaus benefit consumers businesses and economies view from the world bank transparent credit information is a prerequisite for sound risk management and financial stability bureaus reduce default risk and improve the efficiency of financial intermediation in a competitive credit market consumers benefit through lower interest rates effective credit reporting systems can mitigate a number of market failures they reduces problems of adverse selection and asymmetric information between borrowers and lenders this reduces default risk and improves the allocation of new credit promotes a responsible credit culture by discouraging excessive debt and rewarding responsible borrowing and repayment allows borrowers to build a credit history to access credit especially beneficial for small enterprises and new borrowers with limited physical collateral evidence from the financial crisis suggests that positive credit information helped to safeguard the financial access of borrowers that would have otherwise been cut off from institutional credit of our revenue came from our credit bureaus in | Experian
social improving financial health scale of problem core products social innovation unbanked adults globally who could benefit from alternative data sources and technology platforms people without official proof of identity number of people in pacific without access to formal financial services with no credit profile or brazil who don use bank accounts who have no credit history our response core products scale products run for profit used by large numbers of people to increase access to credit and educate themselves social innovation innovative more niche products that aim to offer societal benefits and generate new revenue streams for our business community investment employees volunteer their time and to help deliver financial education programmes and other causes relevant to our business also include united for financial health working with partners people with profiles in consumer bureaus people using our consumer platforms for free education access to products and services go consumers connected in the us revenue from social innovation products in total revenue from social innovation products since people reached in total people reached since target total people reached by since launch in group revenue from protection fraud prevention and debt renegotiated via nome in fraud prevented people helped via nome in community investment people business reached with united for financial health cumulative target people business reached by with united for financial health value of community investment as of employee hours volunteered | Experian
social improving financial health through core products we use our data and analytics to offer a wide range of core products and services that promote financial improve credit visibility boost credit scores go launched in the in enabling credit to establish their financial identity in minutes for those people who have since become the average starting fico score is a near prime the buy now pay later bureau we developing will help more us consumers with no or thin credit files gain access to fair affordable financial services this speciality bureau will give lenders a more complete view of people repayment behaviours to drive responsible and inclusive lending while protecting consumer credit scores from negative impact boost empowers and us consumers to instantly boost their scores by adding positive data such as on time payments for utility bills or streaming services directly to their credit profile millions of people have used boost since it launched in in the and in the with million points added to members credit scores in so far boosted customers are getting market leading offers on credit cards and loans from major lenders understand and manage finances get fairer faster offers million people use our free services such as in the credit tracker in the and free score in brazil to access products and services that can help them understand and manage their credit profiles we provide guidance on how to manage financial profiles through our and social media channels such as and news reached five million people this year with over active engagements across posts work report enables people to share information on their income employment and tenure with lenders in seconds through a single digital exchange early tests show a increase in acceptance rates without any compromise to assessments or credit performance our credit risk and compliance services are helping a challenger credit card provider in the draw on alternative data sources such as open banking to offer and other credit access to credit in a matter of minutes via | Experian
social improving financial health through social innovation our social innovation has reached million people generated us revenue since it provides seed funding to explore solutions designed to offer societal benefits and new revenue streams prove identity manage debts pay for prove link connects our prove core product with the government unique identification enabling lenders to verify people identity for loan applications even without formal documentation reached people in since brazil nome recovery portal helps people take control of unmanageable debt helped people renegotiate us worth of debts in alone writing off of debt social innovation products have reached people in the to date many have been integrated with our core health products payment plan advisor and patient financial advisor help patients in the understand and manage costs access affordable loans strengthen credit profiles our affordable loans connects consumers with affordable loans by including offers from non profit lenders such as credit unions on price comparison loans approved since launch lending has supported credit applications since its launch last year by giving millions of unbanked people a credit profile for the first time uses a range of data sources to create a single unified score to provide a degree consumer profile target reach million people through our social innovation products and services by | Experian
social improving financial health through community investment in our colleagues collectively volunteered hours during and outside their work time to help deliver our financial education programmes and support the communities where we operate enhancing financial literacy enhancing financial literacy women in technology reaching out to manage debts helping small businesses grow in the our partnerships with the national urban league operation hope and award winning recording artist aim to empower black through financial education worked with partners to deliver financial literacy content resulting in connections with people words that count with the national literacy trust number confidence week with national in brazil we launched a new to help young women from communities develop their technology capabilities and kick start their careers in brazil employees volunteered nearly hours to help over people renegotiate their debts using our nome platform during our week long recovery fair in in in our pilot with is tackling financial exclusion by connecting remote communities to the helping grow their businesses and inspiring to start their own businesses united for financial health launched to build financial lives post covid crisis in we reached a total of million people small businesses we have connected with target reach million people small businesses by | Experian
social improving financial health united for financial health what is united for financial health delivering content with partnerships a financial recovery helping communities that have been significantly affected by covid empower vulnerable consumers to improve their financial health through education and action reach communities further by covid by working with low income indebted unbanked thin file under minority populations tap into the full range of assets relationships and influence to innovate gather additional insight and data to inform product strategies in the future foundations for success what different about united for financial health progress people small business connected since target connect with people small business by compliment consumer services businesses by reaching vulnerable consumers measure the impact of our partnerships to inform future projects in and beyond driving united for financial health into other markets including and watch our video on united for financial health north | Experian
social improving financial health financial inclusion how does support financial inclusion in innovation and alternative data consumer education and innovative products | Experian
social boost case study overview boost results benefit to customers market context median us household income is people are sub prime a credit score could cost a consumer more in interest over their life what is boost and how does it work a free consumer product first launched march in consumers give us permission to connect to their banking accounts identify utility streaming payments then add these to their credit file after the consumer verifies the data and confirms they want it added to their credit file an updated fico score is delivered in real time a boosted credit score may help lenders to make more informed decisions when examining prospective borrowers consumer benefits boost helps bring more consumers into the credit system and may also give access to more financial products and at lower interest rates credit cards and car loans millions of people in the us have used boost to increase their credit scores with those with the starting scores receiving the biggest boost of people with new offers after boost all customers poor score band thin file increased score mean points increase increased score band average new offers per boosted customer of those previously not who become credit accessed by customers after completing boost results par | Experian
social go case study helping credit getting a credit profile financial education what the problem there are large populations both in gen and among minorities in older age groups our research shows there are at least credit in the us with an additional consumers who are by the credit score models most used by lenders today this problem more frequently impacts communities of colour with of all black and of all consumers currently or credit invisible we believe increasing financial inclusion depends on creating opportunities for consumers to succeed this starts with ensuring all consumers have a financial identity go press release go how does go help people go is a new free service in it enables first time access to credit and education in minutes for credit and thin file consumers the start of a great partnership we guide you through your new credit journey within minutes credit invisible consumers can achieve education about how credit authenticated credit bureau record and credit history with data added via boost instant eligibility to financial offers consumers answer a short questionnaire to ensure that their recommended next steps best suit their individual circumstances since launch consumers have connected to go for those people who have since become the average starting fico score is a near prime how do i use go open the authenticate yourself using a government issued and a add using boost for bills you already pay or learn about becoming an user or accept a specially created card offer from our partners and start building credit works help setting and meeting financial goals recommendations to improve your credit and launch you to financial success working with partners go will be also used by partners who work with communities such as out and equal urban league and handshake working with trusted messengers we working with a range of different to reach different communities on social media | Experian
social positive data in brazil overview background market context progress we supported the introduction of new legislation in that means positive payment histories records of bills paid can now be used in credit assessment in addition to negative data missed payments and defaults this could represent a sizeable shift in the lending environment in brazil with the promise of access to credit at more affordable rates and which has the potential to promote greater financial inclusion and improved financial health we have built a new positive data bureau and developed a range of new positive data services we started to launch these new services in early calendar our investment in our free consumer platform has paid off we now have over of the adult population credit to consumers of combination of positive data and other trends can bring new momentum reduction in interest rate from to in years to august digital banking expanding fast credit and penetration top estimated to have captured clients in totalling clients products already launched upcoming launches expected impacts thin files benefit total credit ratio current new credit in the most benefitted sectors | Experian
social positive data in brazil impact large adult population people will benefit significant score benefits population millions people will benefit from positive data of people with current access to credit will see significant improvements to their score brazil population is comprised of adults and children of the adults are banked and are unbanked of the adults we expect will benefit from positive data this is comprised of people who already have good scores and access to credit but would benefit to a greater or lesser degree from more information available people who currently don have a score good enough to get credit but don have a record of missed payments in the negative data file and so should benefit from positive data which should boost their score and get them into the credit market the remaining people won benefit currently because they have a record of many missed payments in the negative data file of the with current access to credit who will benefit from positive data we expect are expected to see a significant score improvement from positive data potentially getting lower interest rates remaining won see significant score increases either because they already have very high scores so the benefit from positive data will be small and won change interest rates they have unpaid debt whilst they still have a good enough score to get credit the unpaid debt would prevent them getting access to lower interest rates | Experian
social protecting identities and combatting fraud the issue our solutions for businesses and consumers people in the are victims of identity theft annually with us stolen by annual cost of identity theft to us business synthetic identity fraud is one of the growing forms of identity theft expected to drive in annual losses by we help businesses to the risk of fraud authentication of customer identity helps prevention of identity fraud and other crime is being used by more than of our clients and offers technology and capabilities from multiple leading third party partners precise offers a risk based fraud detection and prevention platform that helps them manage fraud risk across the entire customer customer needs help with identity verification and detection and sure profile is a first of its kind solution that combats synthetic identity fraud prevention of fraud streamlined authentication of legitimate parties help for businesses to achieve regulatory compliance our anti money laundering products help reduce crime fraud prevented we help consumers protect themselves and their families from identity theft fraud improved detection of and resilience to identity theft and fraud helps individuals detect potential fraud and take action identity theft monitoring alerts and dark web surveillance three bureau credit monitoring fraud resolution and theft insurance lock and unlock your credit file in our prove link social innovation product helped people since launch prove their identity to help them gain access to essential services now integrated into our identity authentication platform of our revenue came from protection and fraud prevention in | Experian
social fairness as a service case study a newly created service helping to eliminate artificial intelligence bias in the issue our response the product there is a growing public awareness that the computer processes relied on to make financial hiring or housing decisions may suffer from unintentional bias these systems often introduced for cost efficiencies and handling of complex could be making decisions that are inadvertently racist or discriminatory unfairness may come from multiple sources including the underlying algorithm and the data introduced during development during its training phase a machine learning algorithm may become tainted with historical bias because its learning from historical data which is already inherently biased from when these decisions were made exclusively by humans we created and patented the first end to end fairness as a service platform it will help banks consumers regulators universities and large to it provides a unique combination of a platform normative data and state of the art algorithmic that helps answer the question what is fairness in the roll out is envisioned as a industry global offering that enables cross selling opportunities for the ascend platform and data resources as well as supporting mission of enabling fair and data driven across the globe evaluate fairness how fair is their data and model explain models do they understand their model predictions globally and also at an individual basis train fair models so they are both predictive and fair apply fairness so they can update their models to make them fair as well as amend models decisions to make those decisions fair | Experian
sustainable development goals primary given our sustainable business strategic priority of improving financial health for all we have identified three of the where we can make a meaningful contribution target by ensure that all men and women in particular the poor and the vulnerable have equal rights to economic resources as well as access to appropriate new technology and financial services including target strengthen the capacity of domestic financial institutions to encourage and expand access to banking insurance and financial services for all target increase the access of small scale industrial and other enterprises in particular in developing countries to financial services including affordable credit these targets are related to improving access to credit and financial services and we contribute to these via our core products social innovation and community investment target reach people through social innovation products by target connect with people through united for financial health by nee feed | Experian
sustainable development goals other the previous three are those where we believe we can have the impact and on which we are focussing considerable effort however there are some other goals which also benefit from our activities albeit to a lesser extent quality education we have launched a financial education recovery called united for financial health to equip vulnerable communities and small businesses with the tools and education resources they need to take control of their finances through and after the covid crisis this includes new and existing financial education tools and products a dedicated social media hub and ongoing outreach a new external social innovation fund and partnerships with over a dozen to help us scale our impact we connected with million people small businesses since and aim to reach million by reduced inequalities our social innovation products help people who are locked out of finance boost most helps customers with the credit scores of those in the poor scores tier see their credit scores increase responsible consumption and production we committed to eliminating as much single use plastic in controlled facilities as possible peace justice strong institutions prove has let people in since launch have their identity verified for the first time this allows them to open a bank account access credit we saved our clients an estimated in fraud in our anti money laundering products help reduce crime climate action science based target by reduce scope and emissions by and scope emission by target to be carbon neutral in our own operations by offset of scope and emissions by | Experian
social data security overview strong governance monthly executive reviews by security and continuity steering committee coo culture of security with mandatory annual training for all employees more frequent training for employees working with data we have a tiered approach to security prevention stopping bad actors from entering the estate mitigation a bad actor ability to extract detection knowing if a bad actor has entered the estate anything of value if they do enter the estate global security operations soc coverage with follow the sun capabilities based in the us and major emphasis on and tools to improve efficiency speed and efficacy builds security into the design of the product during the development phase robust security controls based on iso building public trust | Experian
social data security governance and responsibility board and executive priority global security office data privacy and security is a top priority regular updates to the board audit committee and risk committees on information security risks and the business response on a daily basis data security is overseen by chief information officer data protection officer chief information security officer leads specific responsibility at the board level is overseen by the security and continuity steering committee a sub committee of the executive risk management committee is run on a regional basis the global chief information officer has for each region who report into him who each have their own regional teams coo and review global information security physical security and business continuity every month data security investment decisions are made centrally to protect level of spend lines of defence risk management model line day to day operations applying internal controls it line oversight internal assurance strategies and policies global security office line independent assurance internal audit global security office provides governance and control engineering and innovation application security physical and people security security operations and information security risk management services within the security operations there is a security investigations team who safeguard key assets such as systems and storage facilities they manage any security developments that may threaten people process or technology through intervention and thorough investigation of security incidents | Experian
social data security technology tiered approach high standards tiered approach to security prevention stopping bad actors from entering the estate we consistently maintain high standards in security and our security program is certified by industry and international certification bodies detection knowing if a bad actor has entered the estate robust security controls based on iso internationally mitigation a bad actor ability to extract anything of value if they do enter the estate the latter two are as important as prevention standards of security holds the following certificates compliant in north and i iso for global security operations soc coverage with follow the sun capabilities based in the us and major emphasis on tools and to improve efficiency speed and efficacy is much better than human at spotting unusual patterns in the system that could be an indication that a bad actor has entered the estate model of product development increases the speed of development while ensuring a robust security discipline is followed north i data quality services brazil positive data services global security administration team responsible for services credit bureau administering logical access to systems we hold essentials certification and perform risk assessments against our critical and external facing applications annually | Experian
social data security layered approach protecting our perimeter we have a defence in depth approach to protecting our critical data assets which provides multiple layers of control and protection perimeter scanning scanning the perimeter for open access and scanning applications for regulatory compliance blocks access while permitting outward communication intrusion prevention system examines network traffic flows to detect and prevent vulnerability exploitation web application filters monitors and blocks traffic to and from web applications application self protection rasp detects and blocks computer attacks by taking advantage of information from inside the running | Experian
social data security what is security is built in we use a approach to product development an old style approach is to apply security to a product once its been developed in contrast means thinking about application and infrastructure security from the start and aims to integrate security controls in the early stage of product development rather than implementation at the end by a separate security team this significantly benefits both security and the product design built in security not security that functions as a perimeter around and data security is not the responsibility of just one specific team instead everyone in the product development life cycle is responsible for security in essence bringing development and operations together with security functions sec dev i | Experian
social data security employee training all employees higher risk roles culture of security all employees play a part in security those who work more closely with data receive more in depth mandatory annual training for all employees on information security and data protection we offer training courses on across various web mobile and platforms applications and training metrics tracked weekly to monitor compliance shared monthly with security and continuity steering committee monthly campaigns using posters and workshops to reinforce that security comes first in everything we do and raise awareness on specific security topics in we focused on risks associated with working from home and ensuring employees knew how to secure their home network filtering and strong passwords our regular awareness campaigns continued to provide frequent updates on key topics such as protection and training and are required to attend two courses annually we also provide reinforcement throughout the year we have a know it label it protect it data campaign that we run regularly as well as additional reinforcement additionally depending on the roles and region we offer specific training on data as it relates to data and personally identifiable information these courses are taken once every two years we provide secure development training for those involved in product and development depending on the role and an employee training cycle users could take or more mandatory courses in a year | Experian
social data security three lines of defence we follow the three lines of defence approach to risk management risks are owned and managed within the business and reviewed by our businesses at least quarterly global governance teams review risks and controls including those relating to information security compliance and business continuity global internal audit assesses our risks and controls independently and objectively the results of these reviews feed into our quarterly reporting cycle including through the risk management governance structure | Experian
social data accuracy accurate data is fundamental to our reputation and business success we constantly strive to increase the accuracy of our data in a competitive market to prevent customers going to other data providers sourcing accurate data monitoring data accuracy improving data accuracy fixing data we only use data from reputable our platforms enable us to monitor and measure data accuracy on a continuous basis in the where data accuracy is a particularly significant issue for stakeholders we have taken steps to strengthen our procedures including for record matching and ensuring customers health insurance payments are properly reflected in medical debt records sources quality control procedures help identify inaccurate or out of date data before it is added to our we assess the accuracy of the consumer credit information from data providers and work with them to improve the quality we provide tools to help data providers check data before they submit it to us to help them meet our data quality standard if data providers are unwilling to implement improvements to meet our standards we will no longer source data from them in the we have a data accuracy program in which we review all delivered credit reports monthly for visible and consequential conflicts and errors we have implemented improvement programs targeted at these identified errors which have yielded rapid positive results this has increased our data accuracy level to in our consumer information bureau and we continue to focus on increasing it further see following slides for further details we have processes in place for consumers to dispute information in their credit report that they believe is inaccurate in the our dispute makes it easier for people to file a dispute about credit information and get it corrected quickly we monitor how data providers deal with disputes and how they them to improve accuracy of their data many of our products also empower consumers and businesses to protect their data and check for any inaccuracies in their financial profiles | Experian
social data accuracy us consumer information bureau data development overview key improvements further improvements a dedicated team is focused on receiving loading and the accuracy of data from data displayable trades records updated every month monthly furnisher submissions updated within hours visible we resolve conflicts and errors identifiable within the contents of the credit report consequential we resolve conflicts and errors likely to have a material impact on a consumer credit score data accuracy program targeted at these identified errors yielding rapid positive results focus areas collection agencies data medical accounts public record collections accuracy achieved in improved report layout help consumers focus on meaningful items through a new report layout the redesigned report features an executive summary data and improved to clarify and simplify data for consumers going forward reduce disputes by enhancing accuracy continue to invest in enhancing business rules credit file accuracy and data furnisher management to increase overall accuracy improve dispute processing implement to improve response time and dispute processing for consumers | Experian
social data accuracy us consumer information bureau consumer credit report accuracy program we review all delivered credit reports monthly for visible and consequential conflicts and errors visible conflicts and errors conflicts and errors identifiable within the contents of the credit report consequential conflicts and errors conflicts and errors likely to have a material impact on a consumer credit score we have implemented improvement programs targeted at these identified errors which have yielded rapid positive results identity conflicts non updating data error deceased consumer conflict generation code conflict accuracy now accuracy | Experian
social data privacy protecting consumer privacy is extremely important to us we have programmes in place to evaluate every product and service to ensure we strike the right balance between consumers privacy expectations and the economic benefit to both consumers and clients lenders need access to secure and accurate information about people financial profiles this is integral to an efficient and competitive credit ecosystem that delivers robust and innovative products for consumers that enable them to get the most out of their data contributes to economic growth and supports a stable consumer banking system we only ever share data with and trusted following strict guidelines and complying with all relevant laws our comprehensive data protection details the steps we take to mitigate data protection risks and what is expected from our employees our global information values define how data must be secured managed and used we update our data processes in line with evolving regulations we respond to government consultations and engage with regulators as privacy regulations and guidance evolve we strive to be transparent about the data we collect from consumers and third parties and how it is used and shared consumers can find out more about how we handle their data on our global privacy policy we continue to improve and strengthen our internal privacy controls documentation and evidence to ensure our data processing is transparent to consumers in the our new public consumer information portal explains in detail how we process data and allows people to opt out of marketing campaigns we conducted research with consumers to test the portal making it more transparent and user friendly | Experian
social employees diversity equity inclusion recruitment retention learning development women empowerment principles signatory women on board women in executive committee and their direct reports women as of senior leaders women as of mid level leaders women in total ethnically diverse board members board meets parker review committee recommendations on ethnic diversity diversity and inclusion employee groups gender pay gap report published equal opportunity recruitment policy yes yes yes yes attract world class talent score voluntary employee attrition total employee turnover employee engagement yes training and career opportunities offered to all employees yes training with external certification offered yes pay benefits health maternity leave paternity leave maternity leave us paternity leave us flexible working hours flexible work locations living wage employer contracted employees eligible for bonus plan commission scheme employees eligible for employees awarded weeks weeks weeks weeks yes yes yes lost time injury frequency rate per employee health safety policy protection policy freedom of association anti bullying harassment policy mental health support and training available for all employees yes yes yes yes yes series | Experian
social employees attract and develop talent in an inclusive culture attracting world class talent high performance culture diverse and inclusive culture need compelling employer brand high performance focus at all levels social media following increased in now over million followers in hires sourced via social media targets of frictionless in new joiner survey yoy rating increased for year in a row need to tap into broad and diverse pool use to scan job specifications for gender biased language succession planning key of top leadership roles have at least one identified successor high performance for outstanding individuals accelerate ambition for senior leaders ambition for senior managers elevate learning platform on demand access anywhere learning stepping stones tool developed internally matches people skills to short term projects to build capability and opportunity to apply new skills accelerated development designed to accelerate talented women in the of the participants promoted after the how to ally guides launched globally employee resource groups including new in black at and disability network celebration events pride world mental health day international women men days international day of persons with disabilities black history month | Experian
social employees diversity equity and inclusion overview our key focus areas for we continued to build and celebrate our diverse and inclusive culture in our executive committee announced commitments to five key focus areas for as shown on the right we and celebrated international diversity events we have provided related training in all regions we have also built upon our commitment through several partnerships outside of the business we been a sponsor of events that support us in building diverse pools of future talent to ensure we are clear about the gaps and opportunities in our work and to reflect our commitment to continuous improvement we launched an independent audit through an external partner the findings have informed our strategy in our executive committee announced commitments to five key focus areas for active sponsorship we have appointed executive sponsors for five areas of our focus they each sit on our group executive committee ensuring these topics are represented in decision making at the highest level gender north race coo and disability president mental health better understand our opportunities and challenges we believe that it is critical that we have a deep understanding of the make up of our population and their experience of working here so we can set relevant goals and develop meaningful programmes and practices during we will focus on improving demographic data and our people will be asked to take part in a voluntary census measure progress against specific goals we are also raising our ambition and setting three year targets for gender diversity our current global gender diversity and gender targets are women senior leaders mid level leaders total target ensure accountability we will be holding annual strategic reviews chaired by our focused on we will also have annual deep dives and quarterly reviews with each region to monitor our performance closely and take quick action where needed support our people we are developing a global conscious inclusion training to ensure that we all understand the importance holds for our people our business and our customers | Experian
social employee and mental health commitments our approach resources training culture executive commitment our communities | Experian
social employees culture the way is a unique and consistent way of working globally it informs how our people act and behave which shapes our culture it is defined across five key areas of strategic importance delight customers innovate to grow collaborate to win safeguard our future value each other at whether your role brings you into contact with customers directly or not all of us contribute to meeting customer needs at the heart of what we do are the relationships we invest in and nurture at it the responsibility of each one of us to find opportunities and improve the way we do things to help our business and our customers grow one we work as one united team and use the combined strengths and capabilities of our people products and services across teams functions and regions this translates into seamless experiences for our customers at each one of us acts as a guardian for the protection of data information assets and our people to safeguard our future we make a great place to work we treat each other with respect trust and integrity | Experian
social employees talent development opportunities at all levels amplify senior leaders senior managers middle managers all line managers all employees tee | Experian
employer awards best great place to work great place to work great place to best workplaces | Experian
social supply chain overview key points standards suppliers must comply with our supplier code of conduct all company policies including supply chain principles aligned with universal declaration of human rights a member of the slave free alliance actively engage in social supply chain management have a supplier diversity yes yes yes yes yes slavery and human trafficking policy and its subsidiary companies are committed to protecting our and those people at risk from exposure to slavery or people trafficking in our supply chain both via directly employed staff and staff working on our behalf via third party vendors supplier code of conduct requires all suppliers to adhere to supplier code of conduct which cover these areas these are detailed on the next slide supplier diversity in north corporate member of the most relied upon certification of women owned businesses member of national minority supplier development council minimum age i no forced labour health and safety free to join trade unions no discrimination dignity respect collecting bargaining working hours minimum wage protect environment no bribery corruption | Experian
social supplier code of conduct supplier responsibilities suppliers shall conduct their business activities in such a manner to advance social and environmental responsibility and business ethics in compliance with all applicable law in furtherance of the foregoing suppliers shall i not employ any person under the age of or where the applicable law of the country permits or under the age for completing compulsory education or under the minimum age of employment whichever is not use forced labor or involuntary labor in any form bonded indentured or involuntary prison labor nor shall personnel be required to lodge papers or deposits comply with all applicable local environmental safety and health regulation provide a safe and healthy workplace environment presenting no immediate hazards to staff and take effective steps to prevent potential occupational accidents respect the rights of all personnel to form and join trade union which are free to meet without hindrance and bargain collectively without negative consequences or retaliation not discriminate in hiring or employment practices on any grounds including race religion nationality territorial or social origin gender sexual orientation family responsibilities marital status political affiliation age pregnancy disability or any other condition that could give rise to discrimination treat all personnel with dignity and respect and shall not engage in or support the use of corporal punishment mental or physical sexual or verbal abuse of personnel comply with collective bargaining agreements where applicable industry standards and local laws on maximum working hours breaks and public holidays and employment rights in the countries of operation comply with all applicable wage and hour laws and regulation including the minimum wage or the prevailing industry wage whichever is higher and provide legally mandated benefits act in such a way to protect and preserve the environment including complying with all local legislation and industry standards identifying all the hazardous or toxic waste produced and ensuring the safe disposal of all waste by competent bodies via disposal routes shall comply with all applicable law on bribery corruption and prohibited business practices suppliers will comply with the above standard of conduct supplier code of conduct and shall implement processes and procedures which demonstrate how they manage compliance with the supplier code of conduct suppliers shall maintain all documentation as necessary to demonstrate compliance with the supplier code of conduct and will provide with access to such documentation upon written request or alternatively provide clear and accurate responses to requests from regarding compliance with the supplier code of conduct regulatory requirements and business or employment practices | Experian
social we support corporate member of the most relied upon certification of women owned businesses race at work charter signatory in disability in global partner sustainable development goals national minority supplier development council member prompt payment code signatory slave free alliance member women in data gold partner in business disability forum member in women empowerment principles signatory stonewall diversity champion in disability confident committed in living wage employer in | Experian
environment highlights commitments emissions reporting recognition carbon neutral in our own operations by science based target in scope and emissions since base line year scope emissions offset energy electricity from renewable sources total energy use total energy use per revenue office energy use per revenue data energy use per revenue report in line with public supporter climate change score supplier engagement leader in top of companies for supplier engagement rating a named as one of the financial times climate leaders sites with iso certification in with principles followed globally at all sites contributing to memberships target integrate climate change measures into national policies strategies and planning we mean business coalition | Experian
environment carbon emissions data summary of carbon emissions | Experian
environment reducing our carbon footprint scope and reducing energy consumption switching to renewable energy sustainable growth our new flexible approach to employees work places has encouraged us to use our working space smartly and reduce and consolidate office space in our portfolio across the globe which in turn translates in less electricity and gas needed to light heat and cool our offices we replacing old equipment with more modern and energy efficient technologies switching to led lighting where it cost efficient in the buildings that we own or control we looking at how we can switch to renewable energy contracts where possible and looking at where we can install solar panels in the of energy used in our own or controlled buildings data is from renewable energy contracts also cardinal place our office is now on renewable energy we currently looking into switching our in and fully to renewable energy looking at solar panels at some of our sites in of total energy used was renewable we looking at how we can use and clouds more efficiently creating a blueprint of best practice to ensure we move forwards to more sustainable solutions as our business continues growing and expanding both organically and through a we naturally expect an increase in our environmental footprint however our science based targets are to reduce absolute emissions our base emissions we develop protocols to address any footprint added to our portfolio as a result of acquisitions criteria will be embedded in the decision making and integration processes we also tackle any increase in purchased goods and services business travel and capital goods via our scope initiatives | Experian
environment reducing our carbon footprint scope scope emissions purchased goods and services business travel a emission | Experian
environment offsetting offsetting our remaining emissions carbon offsetting project we have a commitment to be carbon neutral by and have set a science based target verified by the in order to deliver on this as explained in the previous slides we have a wide range of activities taking place across the company in order to deliver this including reducing the footprint of our buildings and data switching to using more renewable energy engaging with our supply chain and reducing the carbon impact of business travel we have invested in a verified carbon standard offsetting project in that will not only avoid carbon emissions but also support climate adaptation promote bring added value to communities and contribute to of the united nations sustainable development goals the redd project phase the community ranches from wildlife works is the first project in the world to issue redd carbon offsets under the standard we are very clear that reducing our emissions is our priority in order to also certified with climate community and gold level deliver on our carbon neutral commitment however in order to reach our carbon neutral commitment we are also investing in high quality carbon offsetting projects to offset any remaining emissions we have a target to carbon offset of scope emissions by we offset of remaining scope emissions in followed by for and will offset for for and for the corridor in runs between two wildlife parks the east and west national parks it is threatened by farmers chopping down trees to clear the land for cattle and by illegal poaching the project aims to protect more than acres of forests under threat from cattle farming by providing communities with alternative income opportunities training wilderness guardians and securing a wildlife migration corridor between the east and west national parks | Experian
environment reporting part our reporting we are committed to reducing our carbon emissions in line with our science based target validated by the science based target initiative and we are committed to becoming carbon neutral in our own operations by we the urgent need to accelerate action on climate change and want to further our ambitions towards net zero during the coming year we will develop our plans to our operations even further and transition to net zero our task force on climate related financial disclosures statement below sets out our commitment to mitigating climate related risks and harnessing opportunities for our products and business to support climate action we the importance of identifying and effectively managing the physical and transitional risks that climate change poses to our business as well as the opportunities that climate change mitigation and adaptation create in march became an official supporter of the last year we published a reference statement that aligned with most of the recommendations within the framework this year following completion of the scenario analysis we have reported in alignment with the recommendations as set out on pages to of the annual report the scenario analysis performed will lay the foundation for continued relevant and evolving disclosures including financial disclosures as recommended by the framework governance the board oversees our climate strategy including climate related risks and opportunities presented in this statement along with progress against our science based target and our carbon neutral commitment and is responsible for the approval of disclosures in this report the global head of is responsible for implementation of our climate action plan with support and oversight from our steering committee chaired by the chief financial officer the audit committee reviews and approves our register of climate related risks and opportunities and oversees our response ensuring that the board has full oversight risks are identified and assessed at project and regional level overseen by the risk management committees that report to the executive risk management committee on a quarterly basis see page of the annual report for more on risk management the group operating committee receives regular updates on our climate action plan and the chief executive officer reports on activities and performance including those related to climate change at every board meeting these reports include progress on strategic drivers to address climate related issues such as our science based target and reporting our environmental management systems help us drive continuous improvements in the environmental footprint of our operations including climate impact and ensure we comply with local regulations local environmental management systems across the business are aligned with the internationally iso standard and four of our sites three in the and one in maintain certification to this standard through external audits | Experian
environment reporting part risk management we are committed to identifying assessing and managing risks and opportunities presented by climate change both now and in the future climate related risks are identified and using our established global risk management governance structure outlined on page of the annual report this well established process for identifying assessing responding to and reporting business risks see below is completed at least twice a year to ensure that it remains appropriate and that any new activities or changes to variables have been captured the framework combines a bottom up approach engaging with local subject matter experts who have in depth knowledge of business activity first and second lines of defence with a top down global strategic review of risks third line of defence because of their nature climate related risks can be presented to the in different ways for example through policy and regulation product adaptation operational disruption market volatility and other external factors and therefore to ensure a thorough analysis and identification we ran a series of focus groups with internal stakeholders from areas where key climate related risks could arise this supported the process of identification of any specific risks to and opportunities for our business the resulting climate specific risks and opportunities register was used to perform a scenario analysis please see pages to assess their likelihood and impact to our business key risks that are identified as a result of this process are maintained in the global risk inventory reviewed by the approved by the audit committee and presented to the board at present climate change is classified as an emerging risk | Experian
environment reporting part strategy we the potential for climate related risks and opportunities to affect our business and we are following the recommendations to help us assess these we have reviewed the climate risks and opportunities that exist across our business lines and across the regions in which we operate by engaging with key internal stakeholders this process has enabled us to create a comprehensive climate risk and opportunity register identifying a wide range of physical and transitional climate related risks and opportunities across short one to two years medium two to five years and long term five or more years this climate specific risk and opportunity register has been developed in accordance with our global risk management framework to ensure the review was performed as a fully integrated process we previously identified eight climate related risks and four climate related opportunities that are material to our business based on a high level assessment of their likelihood and the potential severity of their impact on the business more detail on this initial assessment is published on page of our annual report the material risks are defined as those that have the potential to have a significant effect on our operations strategy or financial performance if they are not suitably controlled the material opportunities are those that have the potential to enhance the financial performance of the business our work in this area consisted of a high level assessment of climate related risks and opportunities considering the likelihood of the risk occurring and the severity of the impact on the business scenario analysis this year we worked with external experts to conduct a climate scenario analysis the starting point for our work was to take the risks and opportunities we identified last year this year we worked with external experts to conduct a climate scenario analysis the starting point for our work was to take the risks and opportunities we identified last year high carbon scenario a worst case scenario of climate change that projects global greenhouse gas emissions continuing to rise based on representative carbon pathway in this scenario substantial physical impacts of climate change arise low carbon scenario an aggressive mitigation scenario that limits the global temperature rise to below based on the international energy agency sustainable development scenario in this scenario transitional risks predominate we used these scenarios to assess our exposure and vulnerability to climate related risks demonstrate the resilience of our climate change strategy and gain a high level understanding of the financial implications associated with the risks and opportunities under the two different future scenarios the table on the next page outlines climate related risks and opportunities and the overview column provides insight into the impacts of the risks and opportunities on business strategy and financial planning | Experian
environment reporting part strategy continues | Experian
environment reporting part strategy continues transition risks could present a significant challenge to our business and we are committed to mitigating their potential impacts our high level analysis highlighted that our climate action plan is critical to demonstrating strong climate stewardship and progress towards our carbon neutral commitment and our approach to carbon reduction and transparent climate disclosures are of paramount importance to our stakeholders | Experian
environment reporting part strategy continues our operating model has proven to be resilient to significant physical disruption as experienced since the onset of the covid pandemic we currently operate a small number of regional data that are business critical assets and exposure to extreme weather events is already considered from a business continuity and disaster recovery perspective the most critical physical risk to our business relates to the chronic effects of climate change and impacts from extreme weather events that could lead to climate migrations which may result in consumers becoming financially excluded as a result of being unable to access their data and demonstrate their financial identities these impacts are most significant under the high carbon scenario we modelled our planned regional analysis will help us determine areas that are particularly vulnerable to the physical effects of climate change disrupted markets | Experian
environment reporting part strategy continues the climate related opportunities for our business are greater within the low carbon future scenario we modelled as they relate to the potential of our business to support and facilitate the transition to a low carbon future demonstrating how these opportunities can translate into financial performance has the potential to improve our credentials with investors and ratings agencies and influence our ability to attract and retain investors our next step on the journey is to analyse the specific impact of climate related risks and opportunities in relation to the products and services we provide and the regions where we operate this will help to ensure we take a consistent and embedded approach to mitigating risks and on opportunities across our business we also plan to develop our approach and methodology for the financial quantification of climate related risks and opportunities we understand that this is just the beginning of our journey and its importance in informing our climate change strategy | Experian
environment reporting part metrics and targets our climate change strategy is underpinned by our commitment to become carbon neutral across our operations by our climate goals become carbon neutral in our own operations by scope and scenario reduce absolute scope and emissions by by from scope scenario reduce absolute scope emissions from purchased goods and services business travel and fuel and energy related activities by by from offset of our scope and emissions by we use these metrics and targets to assess and manage relevant climate related risks and opportunities associated with our operational performance we the importance of climate change to our stakeholders and the increasing emphasis on achieving net zero emissions globally following the cop climate conference and the latest report from the intergovernmental panel on climate change we want to further our ambition and commitment towards net zero and in the coming year we will develop our plans to our operations even further and transition to net zero as defined by the most recent standard from the science based target initiative we measure externally assure and publicly report carbon footprint see page of annual report this year we reduced our scope and emissions by a further to thousand of equivalent since we have achieved a reduction in scope and emissions on our way to achieve a reduction by and meet our science based target this reduction was due to the combination of various factors including intermittent closure of our offices as a result of covid restrictions embracing new flexible ways of working that have resulted in a decrease in building occupancy and consolidation and reduction of office space to enable the delivery of our scope and science based target we have worked with colleagues across the business to identify opportunities to reduce our operational emissions this year the focus was on using our office space smartly and reducing our overall building footprint where flexible working has reduced the demand for office space we will continue to invest in energy efficiency projects and technologies for our assets around the world and source more renewable electricity we cut the carbon intensity of our direct emissions by this year to of per us of revenue to achieve our scope target our main focus is on engaging with suppliers to reduce the footprint of the products and services we buy which make up of our scope emissions we are embarking on a process to gather actual scope emissions data from our suppliers but since this is not currently available we have followed common best practice to estimate our purchased goods and services emissions category using an extended economic input output model that uses expenditure data a detailed methodology for this calculation can be found on our | Experian
environment reporting part metrics and targets continues based on this estimate our combined scope emissions over the selected categories of our science based target namely purchased goods and services business travel and fuel and energy related activities for show an increase of compared with the this rise in emissions is due to an increase in expenditure as a result of business growth i revenue growth across our regions over the last three years as our science based target is an absolute target we are committed to cutting total emissions despite the business growing we are engaging with our suppliers to understand how they can reduce their emissions and if required will switch to suppliers that can better support our target as this process takes time we expect some increases in emissions before our initiatives begin to deliver reductions however we remain committed to delivering a reduction in these scope emissions by moving forward we have identified the top carbon intensive suppliers based on spend and we plan to use data from formerly known as carbon disclosure project to update our estimates with actual data from suppliers this will allow us to recalibrate our figures and get a more accurate scale of the footprint in the purchased goods and services category of scope emissions in we signed up to participate in the supply chain to progress our work with our top suppliers globally and ensure our climate change commitments are reflected and amplified across our value chain our supply chain plays an important role in achieving our carbon reduction target for scope and we are keen to explore opportunities that can help to accelerate our plan through the supply chain we will engage with suppliers to understand their climate strategy including science based targets and net zero carbon reduction plans where relevant review their performance and identify ways to reduce the carbon intensity of the products and services we purchase from them this year we were included on the supplier engagement ranking among the top of companies for supplier engagement on climate this is based on our a supplier engagement rating outperforming the average for both the region and the global professional services sector once we have achieved our science based target and reduced our emissions as far as possible we will invest in high quality carbon offsetting projects to offset the remaining scope and emissions within the boundaries of our science based target to achieve carbon neutrality in our own operations by to support this journey as part of our secondary carbon offsetting commitment we offset of our scope and emissions and are offsetting of our remaining emissions we will gradually increase this to offset of our scope and emissions by by tracking and disclosing these metrics and targets we make sure we continuously assess and manage some of our key climate related transitional risks particularly compliance with climate change commitments investor sentiment associated with our environmental performance and climate disclosure as mandated and or expected by stakeholders and the physical risk of energy demand as outlined on the climate related financial risks and opportunities for our business table on page of the annual report this year we invested in a verified carbon standard offsetting project in that will not only avoid carbon emissions but also support climate adaptation promote bring added value to communities and contribute to of the united nations sustainable development goals the redd project phase the community ranches from wildlife works is the first project in the world to issue redd carbon offsets under the standard and is also certified with climate community and gold level the project aims to protect more than acres of forests under threat from cattle farming by providing communities with alternative income opportunities training wilderness guardians and securing a wildlife migration corridor between the east and west national parks | Experian
governance board board composition board performance balanced board board structure directors in total chairman of board coo independent non executive directors independent chair of board clear division of responsibilities between the chairman and independent board members female board members ethnically diverse board members meets parker review committee recommendation on ethnic diversity yes yes yes average board tenure independent audit committee years yes independent remuneration committee independent nominations committee conflict of interest policy yes yes yes independent external evaluation of the board performance functions extremely well in line with first class governance excellent board dynamics supporting constructively challenging responsible unified and aligned agenda the priority a a chairman executive independent non executive general director tenure voting rights for shareholders equal mandatory annual training for all employees code of conduct security and data anti corruption a a year to years to years to years years yea | Experian
governance executive remuneration summary framework executive remuneration linked to group performance long term focus of package linked to delivering long term strategic objectives pay for performance balanced incentive structure drives both short term and sustainable long term performance only exceptional performance delivers a consummate level of reward shareholder alignment investment feature of further aligns with shareholder interests talent the leverage of the combined incentive plans is key to our ability to compete for top talent in a competitive external market dominated by some of the world technology companies yes yes yes examples of non financial metrics taken into consideration in executive performance review for bonus and employee engagement diversity and inclusion risk including risk annual bonus revenue growth is a key metric for us and will provide a quality of earnings balance to the important profit focus of investment plans the is designed to cash discipline while the is designed to shareholder returns performance share plan however growth is the single most important aspect of our business strategy and therefore adjusted runs across both plans | Experian
governance chair and executive directors mike kerry | Experian
governance risk management identifying and managing risk identifying and managing risk is key to our business doing so helps us deliver long term shareholder value and protect our business people assets capital and reputation board is responsible for maintaining and reviewing effectiveness of risk management from a strategic financial and operational perspective designed to identify and manage rather than eliminate the risk of failure to achieve business objectives or to successfully deliver our business strategy the risk management process is designed to identify assess respond to report on and monitor the risks that threaten our ability to achieve our business strategy and objectives within our risk appetite | Experian
governance of of governance of we believe that strong performance can be a source of competitive advantage our strategy helps us set targets and commitments drive progress and enhance transparency through our reporting and disclosures the chief financial officer acts as executive sponsor of our overall which focuses on opportunities and risks and the company secretary oversees the group function they both sit on the executive risk management committee that oversees how we manage risks globally including risks with oversight from the audit committee of the board we have established a dedicated steering committee comprising executive sponsors and leaders that meets regularly to drive our agenda chaired by the chief financial officer the steering committee is responsible for developing our strategy metrics and targets as well as overseeing and investment decisions to support implementation of our our chief officer is responsible for ensuring successful delivery of our plans across all our a central team and a network of regional corporate responsibility leads specialists and steering groups across the business manage our social innovation community investment health and safety and environmental programmes and impact the board oversees our strategy and performance each year they have in depth sessions on our overall strategy as well as detailed annual updates on each of the separate elements of in addition they receive written updates on key elements of our performance ahead of every board meeting certain non financial metrics including employee engagement diversity and inclusion considerations and risk are factored into the holistic assessment of the company short and longer term performance we are considering how important aspects of could feature in our remuneration arrangements see of annual report | Experian
governance of of embedding in innovation our innovation culture puts consumer and client needs first and we have strict processes to ensure we build critical considerations such as data security privacy and accuracy into our products and services we extend our high standards to suppliers through our third party risk management framework through our social innovation see of annual report we invest in developing new products that are specifically designed to offer additional societal benefits as well as creating revenue for our business the funding model for social innovation products is aligned with our global innovation framework the social innovation is governed by a global steering committee that is facilitated by the global head of social innovation and was chaired by the managing director of global decision analytics in the steering committee also includes our chief officer chief investment officer and company secretary as well as senior representatives from each region a sub committee governs lower level funding of early stage ideas to explore their feasibility managing risks the board and our executive risk management committee review our principal risks on an ongoing basis five of our nine principal business risks are relevant to see table below in addition we continue to identify and analyse emerging risks including those related to such as climate risks see of annual report see page of the annual report for more on our principal risks and risk management processes including our three lines of defence approach principal risk loss or inappropriate use of data and systems new legislation or changes in regulatory enforcement potential to impact all in particularly treating data with respect data privacy failure to comply with laws and regulations business conduct risk dependence on highly skilled personnel potential to impact all working with integrity inspiring and supporting our people related topic sustainable business priority treating data with respect data security | Experian
reporting and frameworks we publish updates in our improving financial health report annual report and our diversity equity and inclusion report we have published our first tax report for we publish detailed performance data we use the reporting framework we use the framework for reporting carbon emissions we have aligned our climate reporting with the task force on climate related financial disclosure we have identified three of the sustainable development goals where we can make a meaningful contribution target target and target we support these through our products and programmes that help improve financial health we use the group model for measuring our corporate community investment we are part of the good index which companies for their strong environment social and governance practices | Experian
section policies and data tables | Experian
key policies and statements global code of conduct and anti corruption framework media global code of conduct global information values privacy information values environmental policy media environmental policy approved diversity equity and inclusion key principles media key principles health safety policy supplier code of conduct modern slavery statement media health and safety policy approved corporate code of business conduct media modern slavery act statement statement on salient human rights media statement on salient human rights tax policy media tax policy march gender pay gap report living wage | Experian
sustainable business performance data board and executive committee and direct reports composition a | Experian
employees gender diversity a a a a end | Experian
employees age diversity see are ate | Experian
employees ethnic diversity a a a | Experian
employees ethnic diversity and composition employees ethnic diversity employees composition a a | Experian
employees tad a a a a | Experian
social community investment a | Experian
social improving financial health a as | Experian
carbon emissions overview market based set hats net | Experian
carbon emissions overview location based | Experian
carbon emissions buildings and travel a a offices market based a data market based a a a | Experian
carbon emissions breakdown of scope emissions | Experian
energy use a a a a | Experian
appendix | Experian
contacts and details investors investors chief communications officer bull director investor relations bull investor relations and communications manager financial reporting manager depositary receipt shareholder enquiries services morgan chase bank a box united states from the us informational contact us shares trade on the symbol ratio country effective date underlying underlying depositary united kingdom us morgan chase bank sponsored | Experian
calendar results half year results disclaimer | Experian
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